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Who We Are

Bridgewater Finance Group is a privately-owned UK business, comprising of consumer focused brands offering different solutions to individuals in debt.

Our singular goal of being Here to Help has given us a unique heritage dating back 14 years which has seen the business grow and adapt to consumer needs.

There are around 300 employees across the group based in our city centre office in Manchester. Companies within the group are regulated by The Financial Conduct Authority or the ICAEW (Institute of Chartered Accountants of England and Wales).

Our Partners

One of our main business objectives is to have excellent working relationships with all our partners involved in our services. This includes; our customers, the creditors (lenders and debt collectors), the regulators and our employees.

What we do
  • £16,671

    Average debt level our customers have when reaching out to us

  • 801

    How many different creditors we work with on behalf of our customers

  • 7.2

    Number of debts each customer has on average

  • 95.35%

    Cases accepted by creditors

What we do

What we do

Across all our brands we give easy to understand advice to people in debt.

Our advisors are fully trained with Ofqual accredited qualifications in Debt Advice and also Mental Health and Vulnerable Persons Training produced by The Samaritans.

We do not judge; every person is treated as an individual and with respect. Clear, confidential advice is given to everyone, no matter how big or small their debts are.

Our teams understand that the circumstances surrounding debt are different for each situation, so taking this into account we advise on the best potential solutions for each caller.

We advise on: Debt Management Plans, IVAs, Debt Relief Orders, Trust Deeds, Debt Arrangement Schemes, Bankruptcy, Charitable Help, Consolidation Loans or Self-Management with Budgeting Tips.

Our Brands

Financial Support Centre logo

Why we do it

Bridgewater Finance Group was founded with a premise of “here to help” people with their debts. It is something that bonds all of our members together and makes us proud to come into work each day. Even after 14 years in the business, we still get a kick out of hearing how we have helped our customers better their lives – and it’s this that gives us the drive to do more and help more.

Our History

Bridgewater Finance Group was born when founders Charles and Suzanna Elliott decided to return from working abroad for many years to raise a family back in Manchester. After a chance meeting with an old business contact, Charles and Suzanna came across the newly formed debt management sector.

The reason this appealed so strongly to Charles in particularly, is that he too experienced difficulties with personal debts as a young man and with the help of his uncle, he was put on a “debt management plan”. It was clear to Charles that not everyone had an uncle that could help them with such a plan and that there were hundreds and thousands that could benefit from the same service.

Initially setting up as DFH in 2004 Charles and Suzanna invested a large amount of capital into software systems, regulatory advice, training and recruitment of experienced staff so that they could start to offer a professional service to consumers in debt. It wasn’t long before the company was helping 1000’s of people a month.

2018 saw a large investment into the Group, our team software developers have completed a bespoke CRM advisory system enabling our advisors to service our clients more efficiently and also providing further detailed Management Information to help us work with all our Partners in the most effective manner as possible.

Our story hasn’t ended there with further investment in newly renovated state of the art offices located close to Manchester’s busy Oxford Road. The office has been a wonderful reminder of how far we have come and has provided us with a great opportunity to grow our company and reach new heights within our industry.

In April 2018 the business moved into Bridgewater House, a newly renovated Grade 2 listed building in the heart of Manchester. This move will allow us to further invest into technology and IT infrastructure. It has allowed us to grow and help more customers and put more emphasis of innovation and moving with customers’ needs and all our Partners’ needs.

Our Founders

From the moment I heard of helping people in debt as a business idea I knew we had to do it. The thrill of knowing that what we do on a daily basis is helping clients to a better life, fills me with such joy and pride

Charles Elliott

The great thing about the business is the feedback we get from the clients and the immense pleasure that gives us to hear how our service has positively impacted their lives

Suzanna Elliott